Government Business

Generally it is held that nowhere in the world, the Public Sector Enterprises have been able to fulfil their obligations towards the society and could play the roles expected of them in the economic growth of the countries. The MoU system attempts to bring changes in the quality of management of the public sector. The concept of MoU is based on the principle of management by results & objectives, rather than by controls and procedures and has been used worldwide in the management of public sector enterprises. The concept was evolved as a remedy to the perceived inefficiencies in the public sector. The MoU is supposed to be a freely negotiated document between the Government, the owner and the public enterprise and highlights obligations of both the parties and enterprise specific. In India, the system was introduced in 1987-88 and so far, more than 195 numbers of Central Public Sector Undertakings, out of nearly 248, have executed MoUs. The results are encouraging.

The system of rewards & punishments in the public sector is usually independent of the profit earning efforts of the managers and therefore, they prefer risk free decisions. For example, they would prefer to earn interests from fixed deposits rather than in investing the surplus fund in the enterprises, in order to gain more. They are more concerned with the accounting rules & audit procedures, as they may be taken to task for non-adherence to set rules & procedures. The public enterprises having the roles of meeting some social obligations too, have to implement Government policies, for which the Governments set rules, regulations & procedures and assess the performance on the degree of adherence to the set rules & regulations. The corrective step would have been to delegate more powers, but without making accountable, the delegations might get misused. Therefore, autonomy & accountability must go together and this is the crux of the MoU policy. It is generally believed that the private sector is more efficient. However, the volume of profits determines investment decisions in private sector; social benefits; if any are incidental. On the other hand, investment decisions in creating public sector were based primarily on social cost benefit considerations. But, for evaluating performance of the public sector, the instrument for measuring performance of the private sector i.e. financial profit, was borrowed. Monitoring of performance of public sector through periodical reports in elaborate formats was thought to be an appropriate instrument, but with the passage of time, the number of such reports increased manifold and the Government ended-up controlling more & more of day-to-day functioning of the enterprises, as if some sub-ordinate departmental establishments. The managers found that decisions of managing the enterprises were taken by other people and felt that they should not be made accountable for results, and thus the ‘Not me’ syndrome crept-in.

The lack of an appropriate instrument to evaluate performance of the public sector with complex social & financial objectives therefore led to the concept of MoU, followed by evaluation of MoU performance.

Internalization is one domain in which PSUs can take substantial steps toward realizing their respective vision, so that they can achieve higher level in terms of MoU evaluation score, which shall in turn result in many added advantages for the organizations in the business, internal processes as well as employee satisfaction index arena.

Over the years the Department of Public Enterprises (DPE) has evolved norms for the purpose of Categorization / Re - Categorization of PSEs. Categorization is based on criteria such as quantitative factors like Investment, Capital Employed, Net Sales, Profit, Number of Employees and Qualitative factors like National Importance, Complexities of problems, Level of Technology, Prospects for Expansion and Diversification of activities and Competition from other Sectors, etc. In addition a criterion relating to the strategic importance of the Corporation is also taken into account.

When it comes to the task of Categorization / Re – Categorization of PSUs, Vision360 brings in strong, reliable and robust industry knowledge and expertise to assist the organizations in developing the requisite documentations for the same.

In order to promote, transparency and accountability in administration, Parliament had enacted the “Freedom of Information Act, 2002” so as to enable a citizen of India to secure access to information under the control of Public Authorities. The National Common Minimum Programme of the Government envisaged that “the Right to Information Act” will be made more progressive, participatory and meaningful” following which it was decided to repeal the “Freedom of Information Act 2002” and enact a new legislation in its place. Accordingly, “Right to Information Bill, 2004” was introduced in the Lok Sabha on 23rd Dec, 2004. The Bill was passed by the Houses of Parliament on May, 2005 and on receiving the assent of the President on 15th June, 2005, “The Right to Information Act” was notified in the Gazette of India on 21st June, 2005. The “Right to Information Act” has become fully operational from 12th October, 2005. This Act provides an important weapon in the hands of Indian citizens, empowering them to seek any accessible information from a public authority and making the Government and its functionaries more accountable and responsible.

To institutionalise any new behaviour, practice, system or law requires enabling institutional environment and arrangements, adequate organisational capabilities and appropriate individual orientation. It is necessary to, a priori, identify these to the extent possible and provide for them. Although during the course of its functioning the system would also suggest changes. Such a context prevails insofar as the RTI act is concerned. It is as much about introduction of legislative change as it is a paradigm shift in the citizen - government relationship. The government machinery has to shift from an orientation of not-sharing information (secrecy) to one of willingness and desire to voluntarily share. It is a change in the belief system itself, which underpins this shift in paradigm. As a result, the main challenge is in ensuring that the orientation of every government official towards information sharing is changed. While a law and administrative order may initiate the process they are not adequate for ensuring institutionalisation. These are necessary conditions in any government system/setup but not sufficient.

When change in beliefs, held for an extended period of time, forms the base for the larger change, non-availability of resources or systemic constraints become valid reasons for non-compliance or subversion. Such a response is natural and is to be expected. Hence it is necessary that to the extent possible, and in the least possible time, the enabling structural, institutional, and process changes are identified and implemented in a deliberate manner. The RTI initiative requires to be viewed from this perspective.

Vision360, backed by a sharp, logical and judicious team with rich experience in handling RTI queries, can be your RTI Compliance Advisor. The services provided include but are not limited to:

  • RTI Advisory: RTI Framework Establishment, Manual Creation, Mandatory Disclosure Management, Resolving practical problems in implementation, timely RTI replies, Fast-track grievance redressal, Compliance of Disclosure Guidelines, Audit, and Annual Report on Implementation etc.
  • RTI Software: Our comprehensive IT – based RTI solution provides a structured and auto controlled mechanism for enlisting and addressing various RTI queries received by the organization, within stipulated time frame. This helps in complying with the Act providing a dependable and efficacious mechanism for handling RTI queries.
  • RTI Training: Immensely practical training sessions are conducted to familiarize the stakeholders with the important provisions of RTI Act by sharing important decisions and the ways in which it can be beneficial to the organizational and personal growth.

PSU or a Government body can broaden its horizons when it diligently follows various policy guidelines/compliances. Vision360’s substantive and evidence-based analysis provides appropriate strategies, approach and policies to these organizations/firms/bodies; assisting them in achieving their respective development goals at the State/Central and Global levels. Apart from some of the specialized services (as detailed earlier), we also provide policy advisory services in the following areas:

  1. Corporate Governance: Good Corporate Governance standards add considerable value to the operational performance of an organization by improving strategic thinking at the top through induction of independent directors who bring in experience and new ideas; rationalizing the management and constant monitoring of risk that a firm faces globally; limiting the liability of top management and directors by carefully articulating the decision making process; assuring the integrity of financial reports, etc. It also has a long term reputational effects among key stakeholders, both internally and externally. It aims at improving the performance and competitiveness of the companies, allowing them the easier access to the capital markets, and making companies more transparent and accountable.
    Vision360’s corporate advisory services help in identifying critical business issues and how best to mobilize the organization whilst keeping operations running smoothly and efficiently. We provide 360o perspective to the Boards to better manage their internal and external stakeholders when challenges present themselves.
  2. Public Procurement: In public procurement the goals of fairness, competition and economic value are paramount. To achieve these goals, effective and efficient procurement processes must be established. This includes incorporating adequate controls to promote competition and minimize the risk of mismanagement of public funds. In this context, accountability and transparency are considered to be one of the most effective tools to ensure value for money. Good and monitored practices could be effective in raising questions on a timely basis, reducing risks in complex contracts, strengthening procurement and contracting practices, and in general, strengthening governance. This aspect of transparency is a new frontier for procurement and there is still much to learn about the ‘ways and means’ necessary to develop and implement procurement regimes in PSUs/PSBs and other government bodies.
    Vision360’s advisory services provide, but are not limited to, extensive knowledge of challenges and resolutions related to Public Procurements in India along with Global best practices.
  3. Vigilance: Vigilance has to be looked upon as one of the essential components of management. It is as important a segment in an organization like Finance, Personnel, Technical and Marketing. If the vigilance set up is effective in an organization, it will certainly ensure the functioning of the other segment like Finance, Personnel, Technical and Marketing in an efficient way. It has therefore to be given a rightful place in the management. Vigilance is not a stand-alone activity. It has to be seen as part of the overall risk management strategy of an organization wherein the structures, systems and processes are built in such a manner so as to prevent leakages which adversely affect productivity and profitability.
    Our services familiarize the people with the vigilance process and the ways in which it can be beneficial to the organizational and personal growth, Preventive Vigilance & Synergy between Management & Vigilance along with the Vigilance Administration in India and Role of CVC.
  4. Manpower Planning and Other HR Related Services: PSUs typically face massive challenges on the Human resources front. On one hand, the widespread view about job security attached to the PSU jobs attracts many applicants for various positions, whereas on the other hand, several restrictions in recruitment process at times mar the intent behind the process. Therefore, Human resource is an overtly challenging yet neglected area in PSUs. Several components of the HR domain that need attention are succession planning, employee retention policy, performance management system, fair appraisal, manpower need assessment, skill upgradation etc. A strong HR (department and process) ensures the organization is fit enough in competing with other players in ever changing dynamic business world.
    Our services strengthen the human resource function within the organizations through both consultative as well as surgical techniques. We follow several mechanisms such as policy and process formulation, need assessment, process improvement, process audits and knowledge management etc. We have qualified HR professionals with several years of experience, who can provide 3600 support to HR requirements of PSUs/Govt. Bodies.

The use of Public Private Partnership as an instrument of procurement for creation of infrastructure assets and delivery of public services has been recognized globally. Given the enormity of investment required and the limited availability of public resources for investment in physical infrastructure in India, the projected infrastructure requirements have made it imperative for the government to explore avenues for increasing investment in infrastructure through a combination of public investment and the PPP mode of delivery.

The Government of India (GoI) initiated the ‘100 Smart Cities Mission’ in 2014. This has triggered deliberations across the country on the concept of smart cities, the need and the orientation of the Mission in the context of India’s present urbanisation scenario. The concept of a ‘Smart City’ is a relatively new phenomenon in India. Globally, the notion of smart cities is not new. There are multiple ideas, definitions and approaches to smart cities. An analysis of international approaches and the underlying semantics related to smart cities reveals that the concept has only evolved partially. This includes non-clarity in definition, indicators and measures, and standardisation of critical aspects. There is no ‘one size fits all’ model for smart cities that can be replicated in India. The current scenario indicates a critical need for defining and contextualising the various aspects of smart city development.

Vision360 brings in expertise in customized PPP transaction advisory services for proposed smart cities and other urban local bodies (ULBs).

The CSR initiatives of Indian PSEs have tremendous potential in addressing structural challenges of inclusive growth and marginalization. They also have the opportunity and potential to transform the nature of global business itself. CSR in Indian PSEs can herald a new generation business paradigm that is based on an interconnected vision of all people’s wellbeing, growth and contentment. Its features would include enabling citizens and local communities to be informed partners in their enterprises, sharing profit fairly and responsibly, being accountable in its consumption of environmental resources, fostering local living communities that are prosperous and content, and managing their resources commonly and sustainably. It is essential that Indian PSEs/Govt. Bodies develop framework for strategic intervention that substantially contributes to reducing / eliminating poverty and deprivation and enhance welfare of the poor and excluded communities across the country. These strategies have to be broad based in their conception to enhancing people’s well-being - particularly those who are poor and marginalized. They have to ensure the fulfilment of their fundamental human rights and entitlements and take responsibility for those directly affected by the companies’ activities.

Our Approach: Participative methods are employed to engage stakeholders. The nature of the data is qualitative. For multi-stakeholder study, multiple research tools are adopted. For the data collection, multistage sampling technique is adopted. We also can undertake mystery audited mechanisms to ascertain the effectiveness and identify possible loopholes in ongoing social schemes of Central as well as State Governments.

Business Consulting

Strategy typically involves two major processes: Formulation and Implementation. Formulation involves analyzing the environment or situation, making a diagnosis, and developing guiding policies. It includes such activities as strategic planning and strategic thinking.

Implementation refers to the action plans taken to achieve the goals established by the guiding policy.

Vision360’s strategy advisory services are backed by extensive knowledge about the environment, market and competitors; strong ability to examine this knowledge as an interactive dynamic system; and the imagination and logic to choose between specific alternatives. This majorly includes:

  1. A diagnosis that defines or explains the nature of the challenge;
  2. A guiding policy for dealing with the challenge; and
  3. Coherent actions designed to carry out the guiding policy.

"Strategy without tactics is the slowest route to victory; tactics without strategy is the noise before defeat." – Sun Tzu

Do you know how you plan on winning in your respective marketplace?

An organized effort to gather information about target markets or customers and a very important component of business strategy is Market Research. It is a key factor in maintaining competitiveness over competitors providing important information to identify and analyze the market need, market size and competition.

Vision360’s Market-research techniques encompass both qualitative techniques such as focus groups, in-depth interviews, and ethnography, as well as quantitative techniques such as customer surveys, and analysis of secondary data.

This includes social and opinion research. Our focus lies in systematic gathering and interpretation of information about individuals or organizations using statistical and analytical methods and techniques of the applied social sciences to gain insight or support decision making. Factors that can be investigated through market research include:

  1. Market Information
  2. Market Segmentation
  3. Market Trends
  4. SWOT Analysis
  5. Marketing Effectiveness

Broadly we assist various types of businesses to assess the current status of internal procedures and strategies, and enhance the overall operation of the company.

@ Vision360 we normally begin the evaluation process by examining the workflow structure of the business. This begins with the structure and division of labour among the management of the company and moves on to the various divisions and departments and how they relate to one another in order to ultimately supply customers with goods or services. The idea is to understand how each component of the business currently impacts that process, directly or indirectly.

Once we understand as to how things are done currently, as well as the reasons behind those procedures and organizational structures, we provide advisory services to enhance various operational functions. This involves noting existing procedures and strategies that serve the interests of the company very well, while also noting areas where there is room for improvements that would enhance the already strong points of the operation. Often, this is one of the most difficult areas of this consulting process, as the client may resist some or all of the ideas presented by us.

After coming to a consensus on what must be done, the next phase offers the implementation of the changes determined to be necessary. We may be actively or passively involved in this process. At this stage, Vision360 may remain present for the duration of the implementation process, offering advice and assistance along the way.

Enterprise Risk Management (ERM) is the process of coordinated risk management that places a greater emphasis on cooperation among departments to manage an organization’s full range of risks as a whole. ERM offers a framework for effectively managing uncertainty, responding to risk and harnessing opportunities as they arise. Unlike other risk management practices, the concept of ERM embodies the perspective that risk analysis cuts across the entire organization.

Organizations have a growing need to permanently link their risks across their business units and adopt a more comprehensive framework. There are several checkpoints that drive the need for enterprise risk management, which includes:

  • Greater transparency
  • Financial disclosures with more strict reporting and control requirements
  • Security and technology issues
  • Business continuity and disaster preparedness
  • Focus of rating agencies
  • Regulatory compliance
  • Globalization in a continuously competitive environment

Our ERM methodology is customizable to a company’s particular situation or need. Vision360 provides specialized risk consulting services to Corporate that are broadly categorized in following groups:

  1. Risk Management Advisory Services - Risk management consulting and advisory services covering various risk types such as credit risk, market risk, liquidity risk, operational risk, fraud risk, compliance risk etc.
  2. Risk Management Training - We also help organizations with training needs and conduct customized and generalized workshop, seminars and knowledge transfer initiatives.

In marketing, Brand Management is the analysis and planning on how that Brand is perceived in the market. Developing a good relationship with the target market is essential for brand management.

Vision360’s creative team weaves MAGIC for the BRANDS. We create a relationship or a connection between a company's product/service and emotional perception of the customer/user for the purpose of generating segregation among competition and building loyalty among customers/users. We use special techniques in order to increase the perceived value of products/services. Based on the aims of the established marketing and branding strategy, our services build loyal customers through positive associations and images or a strong awareness of the Brand.

We Experiment, Innovate, and Inspire through a passionately and creatively uncompromising process of identifying the core value of a particular brand and reflecting the core value among the targeted customers/users.

Your BRAND could be Corporate, Product, Service or Person. Vision360’s Brand advisory services builds Brand credibility and credible brands only can build brand loyalty, bounce back from circumstantial crisis, and can benefit from price-sensitive customers/users!!

"Your brand is a story unfolding across all customer touch points." – Jonah Sachs
If your stories are all about your products and services, that’s not storytelling!! It’s a brochure. Allow us to make your story BIGGER!

The range of the Investment banking advisory services offered by Vision360 relate to various aspects of the Mergers & Acquisition and sale of companies and assets such as business valuation, negotiation, pricing and structuring of transactions, as well as procedure and implementation.

As a full-service investment banking advisory services firm, we provide a full array of investment banking services, including merger and acquisitions advisory to public and private companies, and institutional private placements etc.

Our hands-on approach to traditional investment banking allows the firm's professionals to better understand our clients’ business objectives and efficiently execute strategic alternatives to meet these needs. Whether the client is an entrepreneur seeking to recapitalize a business, a company in search of capital or an institution looking to monetize a portfolio holding, we can proactively develop a strategy and work collaboratively to develop a creative solution to maximize shareholder value.

Human Resource Advisory

In todays global, high-tech market, competition is fierce and windows of opportunity close quickly. Better, Faster and Cheaper” are being redefined daily. The good news is you don’t have to “chose any two” when it comes to improving your approach to managing change and improving performance. To thrive, organizations must get better faster, accelerating innovation in what they offer, and how they produce and provide it. And there’s no free pass for the public sector; constricted resources, growing demand and higher service expectations from constituents are pressing.

How can you cost-effectively achieve faster performance improvement? Vision360 can help you chart a quicker, surer path to your business objectives, and cultivate your organization’s innovation capacity by imparting tools, skills and support to your people every step of the way. We can help you utilize data to review the components of your business that affect the customer experience, pinpoint problems and opportunities, and create business process improvement steps that make sense for your customers and your business.

We tap proven methods for improving business performance, including: reviewing work processes and workflows, standards, policies and procedures; service delivery and performance measurement models. We use “Lean principles” to eliminate wasteful steps, support a continuous process flow, implement visual management tools, and improve current approaches – all based on subject matter expertise and process review provided by your team.

  • Engaging Your People: achieving levels of staff input exceeding 50% through approaches to task team participation that won’t slow down daily business activities.
  • Strengthening your Workforce: providing training and coaching for your front-line supervisors and managers, to strengthening skills and aligning practices with your goals.
  • Wowing Your Customers: using benchmarks, company surveys, and customer data and correspondence to identifying opportunities to win more customers, grow share and boost retention rates.
  • Moving the Needle: targeting and reaching ever higher service, quality and productivity levels to increase your bottom-line.

Technology Consulting

When technology has impacted every facet of our lives, Organizations shouldn’t be left behind. Technology helps organizations in smoother and efficient functioning.

The field of information technology (IT) has experienced significant improvement and sophistication lately. Firms are finding themselves on the crossroad while determining what type of computing strategies to formulate and implement so as to achieve their overall goals and objectives. Incorporating viable computer skills in business practice has been on the rise, but most of the firms have been facing difficulties in determining what IT strategies are best for their businesses. Vision360 helps organizations pre-empt the difficulties and decode them with the help of technology. We can significantly contribute to:

  • ERP designing and implementation
  • Designing specific modules for Management Systems
  • Up gradation of existing systems
  • Training employees for Technological Up gradation

Vision360 recognizes the extensive needs in the IT industry and with the use of our vast knowledge and experience, we have tirelessly strived to assist various firms in setting up and implementing feasible strategies that help them achieve their goals and objectives.

Vision360 provides expert advice on a broad range of topics which include; information gathering through desk research, business architecture, data analysis, hypothesis testing, solution integration that includes both engineering and integration services and process improvement that entails root cause analysis and metric development.

We help organizations in setting clear enough expectations, identify critical IT capabilities, weaknesses and strengths, examine the competence of the company’s IT specialists and finally aid the firm to capitalize on the strengths and capabilities while at the same time improving on their weaknesses.

Strategic IT consulting requires a high level of quantitative and analytical skills and is usually conducted in the consultants’ office instead of the client’s premises. Benefits of seeking Vision360’s expertise in strategy formulation are:

  1. Initiating permanent IT strategies that last indefinitely into the future
  2. Operational effectiveness
  3. Creation of processes and open-ended outcomes

Social Advisory

With effect from April 1, 2014, every company, private limited or public limited, which either has a net worth of Rs 500 Crore or a turnover of Rs 1,000 Crore or net profit of Rs 5 Crore, has to spend at least 2% of its average net profit for the immediately preceding three financial years on corporate social responsibility activities. The CSR activities should not be undertaken in the normal course of business and must be with respect to any of the activities mentioned in Schedule VII of the Companies Act 2013. The inclusion of the CSR mandate under the Companies Act, 2013 is an attempt to supplement the government’s efforts of equitably delivering the benefits of growth and to engage the Corporate World with the country’s development agenda.

The activities that can be undertaken by a company to fulfil its CSR obligations include eradicating hunger, poverty and malnutrition, promoting preventive healthcare, promoting education and promoting gender equality, setting up homes for women, orphans and the senior citizens, measures for reducing inequalities faced by socially and economically backward groups, ensuring environmental sustainability and ecological balance, animal welfare, protection of national heritage and art and culture, measures for the benefit of armed forces veterans, war widows and their dependents, training to promote rural, nationally recognized, Paralympic or Olympic sports, contribution to the prime minister's national relief fund or any other fund set up by the Central Government for socio economic development and relief and welfare of SC, ST, OBCs, minorities and women, contributions or funds provided to technology incubators located within academic institutions approved by the Central Government and rural development projects.

Our services include:

  • Conceptualizing CSR Strategy, Developing CSR Philosophy and Objectives in Line With the Mission and Vision of the organization
  • Conducting Baseline Study / Stakeholder Needs Assessment for CSR projects
  • Recommending causes or social initiatives that complement the organization’s corporate mandate
  • Planning, Steering and Capacity Building
  • Conducting Final Audit
  • Conducting Impact Assessment of the CSR Project(s)

Coming Soon

The CSR initiatives of Indian PSEs have tremendous potential in addressing structural challenges of inclusive growth and marginalization. They also have the opportunity and potential to transform the nature of global business itself. CSR in Indian PSEs can herald a new generation business paradigm that is based on an interconnected vision of all people’s wellbeing, growth and contentment. Its features would include enabling citizens and local communities to be informed partners in their enterprises, sharing profit fairly and responsibly, being accountable in its consumption of environmental resources, fostering local living communities that are prosperous and content, and managing their resources commonly and sustainably. It is essential that Indian PSEs/Govt. Bodies develop framework for strategic intervention that substantially contributes to reducing / eliminating poverty and deprivation and enhance welfare of the poor and excluded communities across the country. These strategies have to be broad based in their conception to enhancing people’s well-being - particularly those who are poor and marginalized. They have to ensure the fulfilment of their fundamental human rights and entitlements and take responsibility for those directly affected by the companies’ activities.

Our Approach: Participative methods are employed to engage stakeholders. The nature of the data is qualitative. For multi-stakeholder study, multiple research tools are adopted. For the data collection, multistage sampling technique is adopted. We also can undertake mystery audited mechanisms to ascertain the effectiveness and identify possible loopholes in ongoing social schemes of Central as well as State Governments.